How do I get a refund for my premium purchases?

Last Updated: Sep 18, 2017
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This article shows you how to get a refund from Google/ Apple for your in-app purchase of Manga Rock.
 
 
First of all, we understand that you may not be satisfied with Manga Rock. We greatly appreciate your feedback for the app, and we always strive to ensure your best experience with Manga Rock.

Therefore, if you have any issue/ problem with the app, please contact our Support Team first. We will do our best to resolve the issue for you immediately.

If you still wish to have a refund, please follow the steps according to your Manga Rock version:
   

If you are using Manga Rock iOS

Step 1: Go to Apple's problem reports page: http://reportaproblem.apple.com/

Step 2: Login with your Apple ID user name (typically your email address) and password.

Step 3: Select the apps tab.

Step 4: Find the purchase you want to be refunded.

Step 5: Select Report a Problem to the right of the purchase.

Step 6: Select the reason you want the refund.

Step 7: Fill in the description, as appropriate.

Step 8: Select Submit.
 

If you are using Manga Rock Android (Store version)

Step 1: Send an email to support@mangarock.com with your original receipt from Google.

Step 2: We will issue the refund for you.
 

If you are using Manga Rock Android (Definitive version)

Step 1: Send an email to support@mangarock.com with your original receipt from Paypal/ credit card company.

Step 2: We will issue the refund for you via Paypal.
 
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