Not receiving rocks after inviting friends or completing offers?

Last Updated: Oct 16, 2017

Not receiving rocks after inviting friends 

Not receiving rocks after completing offers 

Not receiving rocks after inviting friends 

In order to receive rocks after inviting friends, your friend(s) must: 

  • Download Manga Rock using your referral link, and finish registering a new account 

  • Or, for Android users, download Manga Rock directly from Google Play/Manga Rock website (https://mangarock.com/definitive), use your referral code then finish registering a new account. 

If your friend has completed all the above steps, and you still have no rocks:

Step 1: Note down your Referral code 

Step 2: Open Manga Rock > Go to Account tab > Select Email Support 

Step 3: Send us an email with your referral code. Our team will credit rocks to your account. 

Not receiving rocks after completing offers 

Please make sure that you have completed all offers exactly as instructed. For install-and-run offers, make sure that you click on the link to install the app, then open it when connected to the Internet. 

If you have done everything and still not receive your reward, please submit a support request to the offerwall services:

How to submit request to the offerwall services:

Step 1: Go back to the marketplace that presented you the offer-wall

Step 2: Scroll to the bottom & tap on the "Missing Rocks?" 

Step 3: Tap on "Select Offer" & choose the offer that you completed

Step 4: Fill in your email address & quick description

Step 5: Tap on "Submit Support Request"

The offer services should give you the missing rocks within 24 hours.

If you still can't receive rocks afterward:

Please contact our support team:  

  • For iOS, tap on the Account  > Select Email Support.

  • ​For Android, tap on the    icon > Select Email Support.

 

support@notabasement.com
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