Account-related issues

Last Updated: Oct 16, 2017

Description

We understand that some users are having issue with your account being logged out after updated to 3.1/3.1.1, and then you are unable to log in again with Facebook. 

For some other users, even after successful log in, the app will auto log-out your account after a while. 

Solution

We are investigating the cause of this issue right now. We'll keep you updated once we have identified a permanent fix for it. For now, please take a look at the workarounds below:

WARNING: The workarounds below may cause you to lose the data that haven’t been backed up in Manga Rock. 

Work-around #1: A user reported that you will be able to log-in again after a quick deleting/reinstalling the app. 

Work-around #2: You can go to your Device Settings > Storage & USB > Apps Storage > Manga Rock > Choose "Clear Data". After that you should be able to login normally again.

Additional Info

  • Status: Investigating

  • Affected version: Android 3.1 and above

  • First reported case: Oct 5, 2017

  • ​Resolved date: TBA

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