Account-related issues [Resolved]

Last Updated: Dec 06, 2017

Description

We understand that some users are having issue with your account being automatically logged out after successful logging in for a while, or unable to log in.

Solution

UPDATE: We have just released hot fix 3.2.1 to address this issue. Please update your app now.

Our team is currently investigating this issue to come up with a permanent fix. However, there is a temporary work-around: 

  • Make sure that you have already backed up your account previously. If you haven't backed up,  we strongly advise that you wait for the upcoming hot fix. 
  • Go to your device Settings > Store & USB > Apps > Manga Rock
  • Tap on "Clear Data"
  • Relaunch Manga Rock & you should be able to sign in again normally.

Additional Info

  • Status: Resolved

  • Affected version: Android 3.1 & above

  • First reported case: Oct 5, 2017

  • ​Resolved date: Dec 6, 2017

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