Haven't received rocks after inviting friends/completing offers?

Last Updated: Jul 16, 2018

No rocks after inviting friends
No rocks after completing ironSource offers
No rocks after completing TapJoy offers

No rocks after inviting friends

To receive rocks, your friend must:

Download Manga Rock using your referral link or download directly from the stores using your referral code, and finish registering a new account.

If your friend has completed all the above steps, and you still have no rocks:

Step 1: Note down your Referral code

Step 2: Open Manga Rock > Go to Account > Select Help Center > Contact Us. Then, send us an email with your referral code. Our team will help to credit rocks to your account.

No rocks after completing ironSource offers

Please follow these steps below to inform Tapjoy /  ironSource:

  • Step 1: Go back to the marketplace of the offer-wall.

  • Step 2: Scroll to the bottom then tap "Missing Rocks?"

  • Step 3: Choose "Select Offer" and pick the one that you completed

  • Step 4: Fill in your email address & a quick description. Then, tap "Submit Support Request"

If you still haven't received rocks after contacting ironSource:

  • Step 1: Go back to the marketplace

  • Step 2: Scroll to the bottom then tap on the "Missing Rocks?"

  • Step 3: Take a screenshot of the next screen and send to us via email support@mangarock.com. Our Support Team will help you to get back your rocks.

No rocks after completing TapJoy offers

Please kindly follow the instruction in this link to submit missing rock tickets and proof to TapJoy.

If you still haven't received rocks after contacting TapJoy:

  • Step 1: Go back to the marketplace

  • Step 2: Take a screenshot of Not Rewarded page and send to us via email support@mangarock.com. Our Support Team will help you to get back your rocks.

support@notabasement.com
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