How to send us Google/Paypal receipt to restore In-App purchases?

Last Updated: Sep 18, 2017
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This article shows you how to get and send us the correct Google / Paypal's proof of purchase. This will help us verify your purchase and activate the full version for your account in Manga Rock Definitive Version.
 
 
How-to Guide
 
Scenario #1: If you have bought the app through Google Play Store
 
Please follow these steps below to send us your transaction ID:
 
Step 1: Open this link https://payments.google.com
 
Step 2: Login with the email account that you've used to purchased full version of Manga Rock before
 
Step 3: Once you logged in, notice the left sided menu, click on "Transaction"
 
Step 4: Look for a completed transaction with details like this Not A Basement Studio - Manga Rock - Full version (Manga Rock - Best Manga Reader)
 
Step 5: When opening this transaction details, please take notes of the Transaction ID. It looks similar to this: 12999763169054705758.1395219851951062.
 
Step 6: Open Manga Rock, go to Account tab > Email support. Send us an email with your transaction ID.
 
 
Alternatively, you can also forward us the original receipt from Google:
 
Step 1: Open Gmail. Make sure you log in with the email account that you've used to purchased full version of Manga Rock before
 
Step 2: Search for email from "Google Play" (googleplay-noreply@google.com)
 
Step 3: Download the receipt. It should look similar to the image below.
 
Step 4: Open Manga Rock, go to Account tab > Email support. Send us an email with this receipt attached.



 
Scenario #2: If you have bought the app through Paypal
 
Step 1: Open Paypal. Make sure you log in with the account that you've used to purchased full version of Manga Rock before
 
Step 2: Open "Payment Sent" and look for a payment sent to this email: support@mangarock.com
 
Step 3: Take notes of the Transaction ID
 
Step 4: Open Manga Rock, go to Account tab > Email support. Send us an email with this Transaction ID
 
 
Alternatively, you can also forward the original receipt from Paypal.
 
support@notabasement.com
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