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Downloaded chapters gone/ missing

Ive downloaded 30chaps of blooming sequence and 9 chaps oflove doctor to read offline. When i was gonna start to read them, blooming sequence only have 2 chapters and just 3 chaps on love doctor. I dont know what's happening

  • Up -1 rated Down

    Hi there,

    Thanks for reaching out.

    So I can help you better with your concern. Please let me know the details of the following.

    -OS version
    -Manga Rock version
    -Source
    -Your Manga Rock account

    Hope to hear from you soon.

  • Up -1 rated Down
    OS Android 7.0
    Version 3.2.5_definitive
    MangaRock
    Acct - my email address provided above
  • Up 1 rated Down

    Hi there,

    This is support@notabasement.com from Not A Basement Studio. Let me help you today.

    We are glad to hear you are using our source, it seems the download issue surfaced, please follow these steps below to fix the issue:

    1.Perform a Reset catalog before re-downloading the manga.

    iOS: Go to Settings > Advanced Settings > Reset Catalog
    Android: Go to Settings > Reset Catalog

    This will fix most of the common database syncing issues.

    2.Reboot your device twice.

    3.Re-change the app’s rootpath.

    • Open Manga Rock
    • Open Settings / Storage location
    • If you are using “SD card”, change it to “Internal Storage” or vice versa
    • Change it back to your original storage settings. This will create a new root path for your current storage.

    Please do this and let me know the result.

    Thanks a lot. G’day!

  • Up -1 rated Down
    Done everything here but still nothing happened. When i try to check if there's chapters to download, it'll just prompt that I've already downloaded them.
    Example: Blooming sequence 30/2, there's just 2 chapters total, 28 chaps disappeared. For love doctor it say til 85 chaps, only 3 available for download.
  • Up 0 rated Down

    Hi again,

    It seems odd, would you mind try clearing the app’s data instead? and try performing a Reset catalog twice and re-download the manga again?

    - Go to your Device Settings > Storage & USB
    - Go to Apps Storage > Manga Rock
    - Tap “Clear Data” then relaunch Manga Rock

    IMPORTANT:

    You should backup your data beforehand and will need to re-download previously downloaded manga if necessary (note that this action won’t charge any rocks).

    This should address the issue you’re having. If you still have issues, please let me know.

    Thank you for supporting us, and we are sorry for the inconvenience caused.

  • Up 0 rated Down
    Tried all this and still nothing.. is it the manga itself that is losing a number of chapters??

    Blooming sequence, before it has 30 chapters, now only 2 available for download.

    The Love Doctor, has 9 chapters then, now just 3.. The first 2 chapters and the epilogue.

    I deleted them now because there's a lot missing chapters to read.
  • Up 0 rated Down

    Hi again,

    About these chapters that you ask, we can’t add these in Manga Rock Source.

    These chapters are premium / paid content from Lehzin publisher.

    Thus, we can’t publish / add them.

    I hope you could understand this for us.

    Thanks a lot.

  • Up 0 rated Down
    Ahhh it's alright. Thanks.
  • Up 0 rated Down

    You’re welcome!

    Thank you so much for your deep understanding towards this matter. :D

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