How to synchronize between ios and android versions?
Thanks for reaching out.
I understand you are experiencing issues with your backup data. We have a guide that explains and helps you navigate through this issue
Also, if you are trying to backup from iOS to Android, please try to perform a Reset catalog first, then backup on your device 1 to device 2 then log out and log in again from the app.
This might restore your data, thus if the migrate failed. We are very sorry to inform you that in some rare cases the feature does not work reliably. We are working very hard to improve this.
I hope I was able to shed some light. Please let me know if you have any other concern.
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